/* ============================================
   Chats Activos - Circulo Vital
   Tema: Glassmorphism + Messenger Bubbles
   Font: Inter
   ============================================ */

:root {
    --vvh: 100dvh;
    /* Glass tokens */
    --glass-bg: rgba(255, 255, 255, 0.34);
    --glass-bg-strong: rgba(255, 255, 255, 0.52);
    --glass-bg-ultra: rgba(255, 255, 255, 0.68);
    --glass-border: rgba(255, 255, 255, 0.54);
    --glass-line: rgba(255, 255, 255, 0.32);
    --glass-blur: 28px;
    /* Surfaces */
    --surface: rgba(255, 255, 255, 0.58);
    --surface-hover: rgba(255, 255, 255, 0.72);
    --surface-chat: rgba(255, 255, 255, 0.24);
    /* Accent colors */
    --accent: #7c3aed;
    --accent-light: #a78bfa;
    --accent-gradient: linear-gradient(135deg, #7c3aed 0%, #6366f1 100%);
    --success: #10b981;
    --danger: #ef4444;
    --warning: #f59e0b;
    --info: #0ea5e9;
    /* Text */
    --text: #0f172a;
    --text-secondary: #334155;
    --text-muted: #64748b;
    /* Radius */
    --radius-xl: 20px;
    --radius-lg: 16px;
    --radius-md: 12px;
    --radius-sm: 8px;
    --radius-pill: 999px;
    /* Shadows */
    --shadow-sm: 0 1px 2px rgba(15, 23, 42, 0.04), inset 0 1px 0 rgba(255, 255, 255, 0.42);
    --shadow-md: 0 12px 32px rgba(31, 41, 55, 0.10), inset 0 1px 0 rgba(255, 255, 255, 0.52);
    --shadow-lg: 0 24px 70px rgba(31, 41, 55, 0.16), inset 0 1px 0 rgba(255, 255, 255, 0.58);
    /* Font */
    --font: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;
    /* Messenger bubble colors */
    --bubble-outgoing: linear-gradient(135deg, rgba(124, 58, 237, 0.94) 0%, rgba(37, 99, 235, 0.92) 100%);
    --bubble-incoming: rgba(255, 255, 255, 0.72);
    --bubble-bot: rgba(255, 255, 255, 0.62);
    /* Avatar palette */
    --avatar-1: #7c3aed; --avatar-2: #2563eb; --avatar-3: #0891b2;
    --avatar-4: #059669; --avatar-5: #d97706; --avatar-6: #dc2626;
    --avatar-7: #7c3aed; --avatar-8: #be185d;
}

/* ===== BASE ===== */
* { font-family: var(--font); }
body {
    background:
        radial-gradient(circle at 12% 18%, rgba(255, 255, 255, 0.48), transparent 28%),
        radial-gradient(circle at 88% 12%, rgba(45, 212, 191, 0.34), transparent 30%),
        radial-gradient(circle at 78% 78%, rgba(167, 139, 250, 0.36), transparent 34%),
        linear-gradient(135deg, #eef6ff 0%, #dce8ff 38%, #efe7ff 100%);
    background-attachment: fixed;
    min-height: 100vh;
    padding: 16px;
    color: var(--text);
    font-weight: 500;
}
.container-fluid { max-width: 1600px; }

/* ===== GLASSMORPHISM CARDS ===== */
.card {
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-xl);
    box-shadow: var(--shadow-lg);
    background:
        linear-gradient(145deg, rgba(255, 255, 255, 0.62), rgba(255, 255, 255, 0.30));
    backdrop-filter: blur(var(--glass-blur));
    -webkit-backdrop-filter: blur(var(--glass-blur));
    overflow: visible;
}
.card-header {
    background:
        linear-gradient(135deg, rgba(255, 255, 255, 0.44), rgba(255, 255, 255, 0.18));
    color: var(--text);
    border-radius: var(--radius-xl) var(--radius-xl) 0 0 !important;
    padding: 16px 20px;
    border-bottom: 1px solid var(--glass-line);
    backdrop-filter: blur(24px);
    -webkit-backdrop-filter: blur(24px);
}
.card-body { background: transparent; }
#panelLista .card-body,
#panelChat .card-body{
    overflow:hidden;
    border-radius:0 0 var(--radius-xl) var(--radius-xl);
}
#panelLista .card-header,
#panelChat .card-header{
    position:relative;
    z-index:3000;
    overflow:visible;
}
#panelChat .card-body{position:relative;z-index:1}
.card-header h4,
.card-header small,
.card-header .admin-ip-info,
.card-header .form-check-label {
    color: var(--text) !important;
    text-shadow: 0 1px 0 rgba(255, 255, 255, 0.45);
}
.cv-chat-topline{
    gap: 10px;
    min-width: 0;
}
.cv-chat-head-copy{
    min-width: 0;
    flex: 1 1 auto;
}
.cv-chat-title{
    white-space: nowrap;
    font-size: 18px;
    line-height: 1.05;
}
.cv-chat-kpis{
    display:flex;
    flex-wrap:wrap;
    gap:5px;
    margin-top:6px;
}
.cv-chat-kpis span,
.cv-chat-ip{
    display:inline-flex;
    align-items:center;
    gap:5px;
    min-height:22px;
    padding:3px 8px;
    border:1px solid rgba(255,255,255,.52);
    border-radius:999px;
    background:rgba(255,255,255,.38);
    color:var(--text-secondary);
    font-size:11px;
    font-weight:800;
    white-space:nowrap;
    backdrop-filter:blur(14px);
    -webkit-backdrop-filter:blur(14px);
}
.cv-chat-kpis strong{color:var(--text);font-weight:950}
.cv-chat-ip{
    margin-top:5px;
    width:max-content;
}
.cv-chat-ip code{
    color:#db2777;
    font-size:11px;
}
.cv-header-actions{
    flex:0 0 auto;
    flex-wrap:wrap;
    justify-content:flex-end;
    max-width:132px;
}
.cv-header-actions .btn{
    width:28px;
    height:28px;
    padding:0;
    display:inline-flex;
    align-items:center;
    justify-content:center;
}

/* ===== CHAT LIST (left panel) ===== */
.chat-card {
    transition: all 0.2s ease;
    cursor: pointer;
    position: relative;
    border-left: 3px solid var(--status-color, transparent);
    border-radius: var(--radius-md);
    overflow: hidden;
    background:
        linear-gradient(90deg, var(--status-card-bg, rgba(255, 255, 255, 0.34)), rgba(255, 255, 255, 0.34) 72%);
    margin: 6px 8px;
    border-bottom: none !important;
    backdrop-filter: blur(18px);
    -webkit-backdrop-filter: blur(18px);
    box-shadow: inset 0 1px 0 rgba(255, 255, 255, 0.42);
}
.chat-card::before {
    content: '';
    position: absolute;
    inset: 0;
    pointer-events: none;
    background: linear-gradient(90deg, var(--status-tint, transparent) 0%, transparent 60%);
    border-radius: inherit;
}
.chat-card:hover {
    background: var(--surface-hover);
    transform: translateY(-1px);
    box-shadow: var(--shadow-md);
}
.chat-card.selected {
    background: rgba(255, 255, 255, 0.70);
    border-left-color: var(--accent);
    box-shadow: 0 12px 32px rgba(124, 58, 237, 0.14), inset 0 0 0 1px rgba(124, 58, 237, 0.16);
}
.chat-card.pinned {
    background: rgba(245, 158, 11, 0.06);
    box-shadow: var(--shadow-sm);
}
.btn-pin-chat {
    color: #b45309;
    border-color: rgba(245, 158, 11, 0.25);
    background: rgba(255, 255, 255, 0.7);
    border-radius: var(--radius-sm);
    transition: all 0.15s ease;
}
.btn-pin-chat:hover {
    color: #92400e;
    background: #fffbeb;
    transform: scale(1.05);
}

/* ===== BADGES (Glassmorphism pills) ===== */
.badge {
    border-radius: var(--radius-pill);
    font-weight: 600;
    font-size: 11px;
    letter-spacing: 0.02em;
    padding: 3px 8px;
}
.badge-camila-on { background: var(--success); }
.badge-camila-off { background: var(--warning); }
.badge-operador { background: var(--info); }
.badge-wa-window-open { background: var(--success); }
.badge-wa-window-soon { background: var(--warning); }
.badge-wa-window-closed { background: var(--danger); }
.badge-chat-status {
    color: #fff;
    font-weight: 700;
    letter-spacing: 0.02em;
    backdrop-filter: blur(4px);
}
.badge-chat-status .mini { opacity: 0.85; font-weight: 600; margin-left: 4px; font-size: 9px; }
.chat-card.solo-tracking {
    background: rgba(248, 250, 252, 0.6);
    border-left: 3px solid #94a3b8;
    opacity: 0.75;
}
.chat-card.solo-tracking:hover { opacity: 1; }

/* ===== EN VIVO ===== */
.chat-card.en-vivo {
    border-left: 3px solid var(--success) !important;
    background: rgba(236, 253, 245, 0.52);
    box-shadow: inset 0 0 0 1px rgba(16, 185, 129, 0.12);
}
.badge-en-vivo {
    background: var(--success);
    font-weight: 700;
}

/* ===== CONNECTION INFO ===== */
.conexion-info {
    font-size: 11px;
    color: var(--text-muted);
    margin-top: 4px;
}
.conexion-info i { margin-right: 3px; opacity: 0.7; }
.badge-dispositivo { font-size: 10px; padding: 2px 6px; }

/* ===== CHAT PREVIEW (messages area) ===== */
.chat-preview {
    height: calc(100vh - 300px);
    display: flex;
    flex-direction: column;
    align-items: stretch;
    overflow-y: auto;
    background:
        linear-gradient(180deg, rgba(255, 255, 255, 0.20), rgba(255, 255, 255, 0.10));
    backdrop-filter: blur(20px);
    -webkit-backdrop-filter: blur(20px);
    border: 1px solid rgba(255, 255, 255, 0.34);
    border-radius: var(--radius-md);
    padding: 10px 12px;
    flex: 1 1 auto;
    min-height: 0;
}

/* ===== MESSENGER STYLE BUBBLES ===== */
.mensaje {
    display: inline-block;
    align-self: flex-start;
    width: auto;
    min-width: 0;
    max-width: min(75%, 520px);
    padding: 6px 10px;
    margin: 1px 0;
    border-radius: 16px;
    white-space: normal;
    word-wrap: break-word;
    overflow-wrap: anywhere;
    line-height: 1.35;
    font-size: 13.5px;
    box-shadow: 0 10px 24px rgba(15, 23, 42, 0.08), inset 0 1px 0 rgba(255, 255, 255, 0.36);
    animation: msgFadeIn 0.2s ease-out;
    backdrop-filter: blur(18px);
    -webkit-backdrop-filter: blur(18px);
}
@keyframes msgFadeIn {
    from { opacity: 0; transform: translateY(6px); }
    to { opacity: 1; transform: translateY(0); }
}

/* Cliente (incoming - left, gray) */
.mensaje-user {
    background: var(--bubble-incoming);
    color: #111827;
    align-self: flex-start;
    margin-right: auto;
    border-bottom-left-radius: 4px;
    border: 1px solid rgba(255, 255, 255, 0.50);
}

/* Operador (outgoing - right, purple gradient) */
.mensaje-operador {
    background: var(--bubble-outgoing);
    color: white;
    align-self: flex-end;
    margin-left: auto;
    border-bottom-right-radius: 4px;
}

/* Bot/Camila (left, white with subtle border) */
.mensaje-assistant {
    background: var(--bubble-bot);
    border: 1px solid rgba(255, 255, 255, 0.48);
    color: var(--text);
    align-self: flex-start;
    margin-right: auto;
    border-bottom-left-radius: 4px;
}

/* Placeholder messages */
.mensaje-placeholder {
    background: rgba(124, 58, 237, 0.06);
    color: var(--text-secondary);
    border: 1px dashed rgba(124, 58, 237, 0.2);
}
.mensaje-user.mensaje-placeholder {
    background: rgba(99, 102, 241, 0.08);
    color: var(--text-secondary);
    border-style: solid;
    border-color: rgba(99, 102, 241, 0.15);
}

/* Message column (bubble + meta outside) */
.mensaje-col {
    display: flex;
    flex-direction: column;
    min-width: 0;
    max-width: 100%;
}
.outgoing .mensaje-col { align-items: flex-end; }

/* Meta outside the bubble - icons + time */
.mensaje-meta-outside {
    display: flex;
    align-items: center;
    gap: 4px;
    font-size: 10px;
    color: var(--text-muted);
    padding: 0 4px;
    margin-top: 1px;
    line-height: 1;
    opacity: 0.65;
}
.mensaje-meta-outside i {
    font-size: 9px;
}
.outgoing .mensaje-meta-outside {
    justify-content: flex-end;
}
/* Legacy fallback */
.mensaje-meta {
    font-size: 10px;
    color: var(--text-muted);
    margin-top: 4px;
}
.mensaje-operador .mensaje-meta { color: rgba(255, 255, 255, 0.7); }

.mensaje-chip {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 5px 10px;
    border-radius: var(--radius-pill);
    background: rgba(255, 255, 255, 0.15);
    font-weight: 600;
    font-size: 12px;
}
.mensaje-assistant .mensaje-chip,
.mensaje-operador .mensaje-chip,
.mensaje-placeholder .mensaje-chip {
    background: rgba(124, 58, 237, 0.08);
}
.mensaje-campaign-ref {
    margin-top: 3px;
    padding: 3px 8px;
    border-radius: var(--radius-sm);
    background: rgba(0, 0, 0, 0.04);
    font-size: 10px;
    line-height: 1.3;
}
.mensaje-campaign-ref strong {
    display: inline;
    margin-right: 4px;
    font-size: 9px;
    letter-spacing: 0.03em;
    text-transform: uppercase;
    opacity: 0.7;
}

/* ===== AVATARES CON INICIALES ===== */
.avatar-iniciales {
    width: 36px;
    height: 36px;
    min-width: 36px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 700;
    font-size: 13px;
    color: white;
    text-transform: uppercase;
    user-select: none;
    flex-shrink: 0;
}
.avatar-iniciales.sm {
    width: 28px;
    height: 28px;
    min-width: 28px;
    font-size: 11px;
}
.avatar-operador {
    background: var(--accent-gradient);
    width: 26px;
    height: 26px;
    min-width: 26px;
}
.avatar-bot {
    background: linear-gradient(135deg, #10b981 0%, #0891b2 100%);
    width: 26px;
    height: 26px;
    min-width: 26px;
}
.typing-label {
    font-size: 12px;
    color: var(--text-muted);
    font-style: italic;
}
.mensaje-con-avatar {
    display: flex;
    gap: 6px;
    align-items: flex-end;
    margin: 1px 0;
}
.mensaje-con-avatar.outgoing {
    flex-direction: row-reverse;
}
.mensaje-con-avatar .mensaje {
    margin: 0;
}

/* ===== TYPING INDICATOR ===== */
.typing-indicator {
    display: none;
    align-items: center;
    gap: 8px;
    padding: 8px 0;
}
.typing-indicator.show { display: flex; }
.typing-dots {
    display: flex;
    gap: 3px;
    padding: 10px 14px;
    background: var(--bubble-incoming);
    border-radius: 18px;
    border-bottom-left-radius: 4px;
}
.typing-dots span {
    width: 7px;
    height: 7px;
    border-radius: 50%;
    background: #90949c;
    animation: typingBounce 1.4s infinite ease-in-out;
}
.typing-dots span:nth-child(1) { animation-delay: 0s; }
.typing-dots span:nth-child(2) { animation-delay: 0.2s; }
.typing-dots span:nth-child(3) { animation-delay: 0.4s; }
@keyframes typingBounce {
    0%, 60%, 100% { transform: translateY(0); opacity: 0.4; }
    30% { transform: translateY(-4px); opacity: 1; }
}

/* ===== LAYOUT ===== */
.lista-chats {
    height: calc(100vh - 200px);
    overflow-y: auto;
    scrollbar-width: thin;
    scrollbar-color: rgba(0,0,0,0.15) transparent;
}
.lista-chats::-webkit-scrollbar { width: 5px; }
.lista-chats::-webkit-scrollbar-track { background: transparent; }
.lista-chats::-webkit-scrollbar-thumb { background: rgba(0,0,0,0.12); border-radius: 10px; }

.stats-box {
    background: rgba(255, 255, 255, 0.12);
    padding: 8px 16px;
    border-radius: var(--radius-sm);
    font-size: 12px;
    backdrop-filter: blur(4px);
}

.cv-filter-zone{
    border-color: var(--glass-line) !important;
    background: rgba(255, 255, 255, 0.16);
}
.cv-filter-row{
    display:grid;
    grid-template-columns:minmax(0,1fr) minmax(0,0.92fr) auto;
    gap:8px;
    align-items:start;
}
.cv-compact-source{
    position:absolute !important;
    width:1px !important;
    height:1px !important;
    opacity:0 !important;
    pointer-events:none !important;
}
.cv-filter-picker,
.cv-action-picker{
    position:relative;
    min-width:0;
    z-index:3100;
}
.cv-filter-trigger,
.cv-action-trigger{
    width:100%;
    min-height:34px;
    display:inline-flex;
    align-items:center;
    justify-content:space-between;
    gap:8px;
    border:1px solid rgba(255,255,255,.58);
    border-radius:12px;
    background:rgba(255,255,255,.54);
    color:var(--text);
    font-weight:900;
    font-size:12px;
    padding:7px 10px;
    box-shadow:inset 0 1px 0 rgba(255,255,255,.52);
    backdrop-filter:blur(16px);
    -webkit-backdrop-filter:blur(16px);
}
.cv-filter-trigger span,
.cv-action-trigger span{
    min-width:0;
    overflow:hidden;
    text-overflow:ellipsis;
    white-space:nowrap;
}
.cv-compact-menu{
    display:none;
    position:absolute;
    left:0;
    top:calc(100% + 6px);
    z-index:5000;
    min-width:100%;
    width:max-content;
    max-width:min(360px, 82vw);
    max-height:320px;
    overflow:auto;
    padding:8px;
    border:1px solid rgba(255,255,255,.62);
    border-radius:16px;
    background:rgba(255,255,255,.88);
    box-shadow:0 18px 48px rgba(15,23,42,.16);
    backdrop-filter:blur(28px);
    -webkit-backdrop-filter:blur(28px);
}
.cv-compact-menu.is-open{display:grid;gap:6px}
.cv-menu-right{left:auto;right:0}
.cv-compact-menu button{
    border:1px solid transparent;
    border-radius:11px;
    background:rgba(255,255,255,.46);
    color:var(--text);
    font-size:12px;
    font-weight:850;
    text-align:left;
    padding:8px 10px;
    white-space:nowrap;
}
.cv-compact-menu button:hover,
.cv-compact-menu button.active{
    border-color:var(--option-color, rgba(16,185,129,.34));
    background:var(--option-bg, rgba(16,185,129,.12));
    color:var(--option-text, #065f46);
}
.cv-compact-menu button[data-status]{
    border-color:color-mix(in srgb, var(--option-color, #64748b) 38%, transparent);
    background:var(--option-bg, rgba(100,116,139,.10));
    color:var(--option-text, #334155);
}
.cv-compact-menu button[data-status].active,
.cv-compact-menu button[data-status]:hover{
    box-shadow:inset 0 0 0 1px color-mix(in srgb, var(--option-color, #64748b) 25%, transparent);
}
#chatStatusButton{
    border-color:color-mix(in srgb, var(--chat-status-color, #64748b) 42%, rgba(255,255,255,.54));
    background:var(--chat-status-bg, rgba(255,255,255,.54));
    color:var(--chat-status-text, var(--text));
}
.cv-chat-actions{
    display:flex;
    align-items:center;
    justify-content:flex-end;
    gap:8px;
    flex-wrap:wrap;
    position:relative;
    z-index:40;
}
#panelChat .card-header > .d-flex{
    gap:10px;
    flex-wrap:wrap;
}
#chatHeader h4{
    font-size:18px;
    line-height:1.15;
}
#chatHeader small{
    line-height:1.35;
}
.cv-chat-actions .me-3{margin-right:0 !important}
.cv-action-picker{
    display:inline-flex;
    align-items:center;
    gap:6px;
}
.cv-action-trigger{
    width:auto;
    max-width:220px;
}
.cv-camila-chat-toggle{
    padding:5px 8px;
    border:1px solid rgba(255,255,255,.48);
    border-radius:999px;
    background:rgba(255,255,255,.28);
    white-space:nowrap;
}

/* ===== INPUT AREA ===== */
.input-operador {
    position: sticky;
    bottom: 0;
    background: rgba(255, 255, 255, 0.54);
    backdrop-filter: blur(var(--glass-blur));
    -webkit-backdrop-filter: blur(var(--glass-blur));
    padding: 12px 16px;
    border-top: 1px solid var(--glass-line);
    border-radius: 0 0 var(--radius-xl) var(--radius-xl);
    transition: all 0.2s ease;
}
.input-operador.drag-over {
    background: rgba(124, 58, 237, 0.08);
    box-shadow: inset 0 0 0 2px rgba(124, 58, 237, 0.2);
}
.input-operador .form-control {
    border-radius: var(--radius-pill);
    border: 1px solid rgba(255, 255, 255, 0.58);
    padding: 10px 16px;
    font-size: 14px;
    transition: all 0.2s ease;
    background: rgba(255, 255, 255, 0.76);
    color: var(--text);
    box-shadow: inset 0 1px 0 rgba(255, 255, 255, 0.56);
}
.input-operador .form-control:focus {
    border-color: var(--accent-light);
    box-shadow: 0 0 0 3px rgba(124, 58, 237, 0.1);
}
.input-operador .btn-primary {
    background: var(--accent-gradient);
    border: none;
    border-radius: 50%;
    width: 40px;
    height: 40px;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: all 0.15s ease;
}
.input-operador .btn-primary:hover {
    transform: scale(1.08);
    box-shadow: 0 2px 8px rgba(124, 58, 237, 0.3);
}
.input-operador .btn-primary:active {
    transform: scale(0.95);
}

.tiempo-relativo { font-size: 11px; color: var(--text-muted); }

/* ===== ADMIN IP ===== */
.badge-mi-ip {
    background: rgba(139, 92, 246, 0.15);
    color: #7c3aed;
    font-size: 10px;
    padding: 2px 6px;
    border-radius: var(--radius-pill);
    font-weight: 600;
}
.chat-card.es-mi-ip {
    opacity: 0.65;
    background: rgba(139, 92, 246, 0.04);
}
.admin-ip-info {
    font-size: 11px;
    opacity: 0.8;
    margin-top: 4px;
}

/* ===== MEDIA BUTTONS ===== */
.media-buttons {
    display: flex;
    gap: 6px;
    margin-bottom: 8px;
    flex-wrap: wrap;
}
.media-buttons .btn {
    padding: 6px 12px;
    font-size: 13px;
    border-radius: var(--radius-pill);
    font-weight: 500;
    transition: all 0.15s ease;
    box-shadow: 0 8px 20px rgba(15, 23, 42, 0.08), inset 0 1px 0 rgba(255, 255, 255, 0.28);
}
.media-buttons .btn:hover { transform: scale(1.03); }
.media-buttons .btn:active { transform: scale(0.97); }

.chat-drop-hint {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 8px;
    margin-bottom: 8px;
    padding: 8px 12px;
    border: 1px dashed rgba(124, 58, 237, 0.24);
    border-radius: var(--radius-md);
    background: rgba(255, 255, 255, 0.38);
    color: var(--text-secondary);
    font-size: 12px;
    flex-wrap: wrap;
}
.chat-drop-hint strong { color: var(--accent); }
.chat-drop-hint i { color: var(--accent-light); }

.btn-attach { background: rgba(99, 102, 241, 0.88); color: white; border: 1px solid rgba(255, 255, 255, 0.28); }
.btn-attach:hover { background: rgba(79, 70, 229, 0.95); color: white; }
.btn-audio { background: rgba(239, 68, 68, 0.88); color: white; border: 1px solid rgba(255, 255, 255, 0.28); }
.btn-audio:hover { background: rgba(220, 38, 38, 0.95); color: white; }
.btn-audio.recording { animation: pulse-recording 1s ease-in-out infinite; }
@keyframes pulse-recording {
    0%, 100% { background: #ef4444; }
    50% { background: #b91c1c; box-shadow: 0 0 12px rgba(239, 68, 68, 0.4); }
}
.btn-biblioteca { background: rgba(139, 92, 246, 0.88); color: white; border: 1px solid rgba(255, 255, 255, 0.28); }
.btn-biblioteca:hover { background: rgba(124, 58, 237, 0.95); color: white; }
.btn-guardar-bib {
    padding: 2px 6px;
    font-size: 10px;
    opacity: 0.6;
    transition: all 0.15s ease;
    border-radius: var(--radius-sm);
}
.btn-guardar-bib:hover {
    opacity: 1;
    background: var(--accent);
    color: white;
    border-color: var(--accent);
    transform: scale(1.05);
}

/* ===== MEDIA IN MESSAGES ===== */
.mensaje-audio {
    background: rgba(0, 0, 0, 0.04);
    border-radius: var(--radius-sm);
    padding: 8px 12px;
    display: flex;
    align-items: center;
    gap: 8px;
}
.mensaje-audio audio { max-width: 200px; height: 32px; flex: 1; }
.mensaje-imagen { position: relative; display: inline-block; }
.mensaje-imagen .btn-guardar-bib { position: absolute; top: 5px; right: 5px; }
.mensaje-imagen img {
    display: block;
    max-width: min(240px, 100%);
    max-height: 240px;
    border-radius: var(--radius-md);
    cursor: pointer;
    transition: transform 0.15s ease;
}
.mensaje-imagen img:hover { transform: scale(1.02); }
.text-purple { color: var(--accent); }

.mensaje-documento {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 8px 12px;
    background: rgba(0, 0, 0, 0.04);
    border-radius: var(--radius-sm);
    text-decoration: none;
    color: inherit;
    transition: background 0.15s ease;
}
.mensaje-documento:hover { background: rgba(0, 0, 0, 0.08); }

/* ===== MEDIA PREVIEW ===== */
.media-preview {
    background: var(--surface);
    border: 1px solid rgba(0, 0, 0, 0.08);
    border-radius: var(--radius-md);
    padding: 12px;
    margin-bottom: 8px;
    display: none;
    backdrop-filter: blur(8px);
}
.media-preview.show { display: flex; align-items: center; gap: 12px; }
.media-preview-icon {
    width: 44px;
    height: 44px;
    border-radius: var(--radius-sm);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 18px;
    color: white;
}
.media-preview-icon.audio { background: var(--danger); }
.media-preview-icon.image { background: var(--success); }
.media-preview-icon.document { background: var(--info); }
.media-preview-icon.video { background: var(--warning); }
.media-preview-info { flex: 1; }
.media-preview-name { font-weight: 600; font-size: 13px; }
.media-preview-size { font-size: 11px; color: var(--text-muted); }
.media-preview-thumb {
    width: 44px;
    height: 44px;
    border-radius: var(--radius-sm);
    object-fit: cover;
}
.media-preview .btn-close { font-size: 10px; }

/* ===== AUDIO RECORDER ===== */
.audio-recorder {
    background: linear-gradient(135deg, #1e1b4b 0%, #0f172a 100%);
    border-radius: var(--radius-md);
    padding: 14px;
    margin-bottom: 8px;
    display: none;
    color: white;
}
.audio-recorder.show { display: block; }
.audio-recorder-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 10px;
}
.audio-recorder-timer {
    font-family: 'Inter', monospace;
    font-size: 22px;
    font-weight: 700;
    color: #ef4444;
    font-variant-numeric: tabular-nums;
}
.audio-waveform {
    height: 36px;
    background: rgba(255, 255, 255, 0.08);
    border-radius: 6px;
    margin-bottom: 10px;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 2px;
    overflow: hidden;
}
.audio-waveform .bar {
    width: 3px;
    background: #ef4444;
    border-radius: 2px;
    transition: height 0.08s ease;
}
.audio-recorder-controls {
    display: flex;
    justify-content: center;
    gap: 12px;
}
.audio-recorder-controls .btn {
    width: 42px;
    height: 42px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 16px;
    transition: all 0.15s ease;
}
.audio-recorder-controls .btn:hover { transform: scale(1.08); }

/* ===== UPLOAD PROGRESS ===== */
.upload-progress {
    height: 3px;
    background: rgba(0, 0, 0, 0.06);
    border-radius: 2px;
    overflow: hidden;
    margin-top: 6px;
    display: none;
}
.upload-progress.show { display: block; }
.upload-progress-bar {
    height: 100%;
    background: var(--accent-gradient);
    width: 0%;
    transition: width 0.3s ease;
    border-radius: 2px;
}

/* ===== BIBLIOTECA MODAL ===== */
#dropZoneBiblioteca {
    border: 2px dashed rgba(0, 0, 0, 0.12);
    transition: all 0.2s ease;
    border-radius: var(--radius-md);
}
#dropZoneBiblioteca.drag-over {
    border-color: var(--accent);
    background: rgba(124, 58, 237, 0.04);
}
.biblioteca-item {
    border: 1px solid rgba(0, 0, 0, 0.08);
    border-radius: var(--radius-md);
    padding: 12px;
    cursor: pointer;
    transition: all 0.15s ease;
    position: relative;
    background: var(--surface);
}
.biblioteca-item:hover {
    border-color: var(--accent-light);
    background: rgba(124, 58, 237, 0.04);
    transform: translateY(-1px);
}
.biblioteca-item.selected {
    border-color: var(--accent);
    background: rgba(124, 58, 237, 0.08);
    box-shadow: 0 0 0 2px rgba(124, 58, 237, 0.15);
}
.biblioteca-item .btn-eliminar {
    position: absolute;
    top: 6px;
    right: 6px;
    opacity: 0;
    transition: opacity 0.15s ease;
    padding: 2px 6px;
    font-size: 11px;
}
.biblioteca-item:hover .btn-eliminar { opacity: 1; }
.badge-categoria { font-size: 10px; padding: 2px 6px; }
.biblioteca-item.ubicacion-escaner {
    background: rgba(139, 92, 246, 0.06);
    border-color: rgba(139, 92, 246, 0.2);
}
.biblioteca-item.ubicacion-escaner:hover {
    background: rgba(139, 92, 246, 0.1);
}
.biblioteca-audio-player {
    background: #1e1b4b;
    border-radius: var(--radius-sm);
    padding: 8px 12px;
    margin-top: 8px;
    display: flex;
    align-items: center;
    gap: 8px;
}
.biblioteca-audio-player audio { height: 28px; flex: 1; }
.biblioteca-audio-player .btn-sm { padding: 4px 8px; font-size: 12px; }
.badge-voz { background: var(--warning); font-size: 10px; padding: 2px 6px; }

/* ===== AUDIO EDIT MODAL ===== */
.audio-edit-form {
    background: rgba(248, 250, 252, 0.8);
    border-radius: var(--radius-md);
    padding: 20px;
    backdrop-filter: blur(8px);
}
.audio-edit-preview {
    background: linear-gradient(135deg, #1e1b4b 0%, #0f172a 100%);
    border-radius: var(--radius-md);
    padding: 16px;
    color: white;
    text-align: center;
}
.audio-edit-preview audio { width: 100%; max-width: 280px; }
.audio-edit-preview .duracion {
    font-size: 22px;
    font-weight: 700;
    color: #ef4444;
    margin: 8px 0;
    font-variant-numeric: tabular-nums;
}

/* ===== PRODUCTOS ===== */
.btn-productos { background: rgba(16, 185, 129, 0.88); color: white; border: 1px solid rgba(255, 255, 255, 0.28); }
.btn-productos:hover { background: rgba(5, 150, 105, 0.95); color: white; }
.btn-ubicaciones { background: rgba(139, 92, 246, 0.88); color: white; border: 1px solid rgba(255, 255, 255, 0.28); }
.btn-ubicaciones:hover { background: rgba(124, 58, 237, 0.95); color: white; }
.btn-agenda-fast { background: rgba(37, 99, 235, 0.88); color: white; border: 1px solid rgba(255, 255, 255, 0.28); }
.btn-agenda-fast:hover { background: rgba(29, 78, 216, 0.95); color: white; }
.quick-location-card {
    border: 1px solid rgba(139, 92, 246, 0.22);
    background: rgba(255,255,255,0.92);
    border-radius: 12px;
    padding: 12px;
    cursor: pointer;
    transition: all .15s ease;
}
.quick-location-card:hover {
    border-color: #8b5cf6;
    box-shadow: 0 12px 28px rgba(139, 92, 246, 0.16);
    transform: translateY(-1px);
}
.quick-location-title { font-weight: 900; color: #1e293b; }
.quick-location-meta { color: #64748b; font-size: 12px; margin-top: 4px; }
.producto-card-mini {
    border: 1px solid rgba(0, 0, 0, 0.08);
    border-radius: var(--radius-md);
    overflow: hidden;
    transition: all 0.15s ease;
    cursor: pointer;
    background: var(--surface);
}
.producto-card-mini:hover {
    border-color: var(--accent-light);
    box-shadow: var(--shadow-md);
    transform: translateY(-2px);
}
.producto-card-mini.selected {
    border-color: var(--success);
    background: rgba(16, 185, 129, 0.06);
    box-shadow: 0 0 0 2px rgba(16, 185, 129, 0.15);
}
.producto-card-mini img {
    width: 100%;
    height: 100px;
    object-fit: contain;
    background: #f8fafc;
}
.producto-card-mini .info { padding: 10px; }
.producto-card-mini .nombre {
    font-weight: 600;
    font-size: 13px;
    margin-bottom: 4px;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}
.producto-card-mini .precio { color: var(--success); font-weight: 700; }
.producto-preview-card {
    background: var(--accent-gradient);
    border-radius: var(--radius-lg);
    color: white;
    overflow: hidden;
    max-width: 280px;
}
.producto-preview-card img {
    width: 100%;
    height: 140px;
    object-fit: contain;
    background: white;
}
.producto-preview-card .info { padding: 14px; }
.producto-preview-card .nombre { font-weight: 700; font-size: 15px; margin-bottom: 6px; }
.producto-preview-card .descripcion {
    font-size: 12px;
    opacity: 0.9;
    margin-bottom: 10px;
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
    overflow: hidden;
}
.producto-preview-card .precios { display: flex; gap: 14px; }
.producto-preview-card .precio-item { text-align: center; }
.producto-preview-card .precio-label { font-size: 10px; opacity: 0.8; }
.producto-preview-card .precio-valor { font-weight: 700; font-size: 17px; }

/* ===== MODALS (Glassmorphism) ===== */
.modal-content {
    background: linear-gradient(145deg, rgba(255, 255, 255, 0.74), rgba(255, 255, 255, 0.42));
    backdrop-filter: blur(32px);
    -webkit-backdrop-filter: blur(32px);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-xl);
    box-shadow: 0 28px 80px rgba(15, 23, 42, 0.22), inset 0 1px 0 rgba(255, 255, 255, 0.56);
}
.modal-header {
    border-bottom: 1px solid var(--glass-line);
    border-radius: var(--radius-xl) var(--radius-xl) 0 0;
}
.modal-footer {
    border-top: 1px solid var(--glass-line);
}
.modal-backdrop.show {
    backdrop-filter: blur(4px);
}
.chat-crm-dialog {
    max-width: min(760px, 96vw);
}
#chatClienteModal .modal-content {
    background: linear-gradient(145deg, rgba(255, 255, 255, 0.76), rgba(255, 255, 255, 0.42));
    backdrop-filter: blur(32px);
    -webkit-backdrop-filter: blur(32px);
}
#chatClienteModal .modal-body {
    padding: 18px 22px;
}
#chatClienteModal .form-label {
    white-space: nowrap;
}
.chat-crm-pipeline {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
}
.chat-crm-pipeline button {
    border: 1px solid rgba(37, 99, 235, 0.24);
    background: rgba(255, 255, 255, 0.92);
    color: #1e293b;
    border-radius: 10px;
    padding: 9px 11px;
    font-weight: 800;
}
.chat-crm-pipeline button.active {
    background: linear-gradient(135deg, #0ea5e9, #2563eb);
    color: #fff;
    box-shadow: 0 8px 18px rgba(37, 99, 235, 0.22);
}
.cv-select-native-hidden{
    position:absolute !important;
    width:1px !important;
    height:1px !important;
    opacity:0 !important;
    pointer-events:none !important;
}
.cv-select-buttons{display:flex;flex-wrap:wrap;gap:8px}
.cv-select-btn,
.cv-select-trigger,
.cv-select-option{
    appearance:none;
    border:1.5px solid rgba(255,255,255,.58);
    background:rgba(255,255,255,.66);
    color:#1e293b;
    border-radius:10px;
    padding:8px 10px;
    font-weight:800;
    cursor:pointer;
}
.cv-select-btn.is-active,
.cv-select-option.is-active{
    border-color:#10b981;
    background:rgba(16,185,129,.12);
    color:#065f46;
}
.cv-select-search{position:relative;min-width:min(100%,280px)}
.cv-select-trigger{width:100%;display:flex;justify-content:space-between;align-items:center;gap:10px;text-align:left}
.cv-select-menu{
    position:absolute;
    left:0;
    right:0;
    top:calc(100% + 6px);
    z-index:99999;
    display:none;
    padding:8px;
    border:1px solid rgba(255,255,255,.58);
    border-radius:14px;
    background:rgba(255,255,255,.86);
    backdrop-filter: blur(24px);
    -webkit-backdrop-filter: blur(24px);
    box-shadow:0 18px 42px rgba(15,23,42,.14);
}
.cv-select-upgrade.is-open .cv-select-menu{display:block}
.cv-select-input{width:100%;margin-bottom:8px}
.cv-select-results{display:grid;gap:6px;max-height:260px;overflow:auto}
.cv-select-option{width:100%;text-align:left}
.cv-select-empty{color:#94a3b8;font-size:12px;font-weight:800;padding:10px}

/* ===== BUTTONS (micro-interactions) ===== */
.btn {
    transition: all 0.15s ease;
    font-weight: 500;
}
.btn:hover { transform: scale(1.02); }
.btn:active { transform: scale(0.97); }
.btn-outline-light {
    color: var(--text);
    border-color: rgba(255, 255, 255, 0.50);
    background: rgba(255, 255, 255, 0.20);
    backdrop-filter: blur(12px);
    -webkit-backdrop-filter: blur(12px);
}
.btn-outline-light:hover {
    color: var(--text);
    background: rgba(255, 255, 255, 0.42);
    border-color: rgba(255, 255, 255, 0.70);
}

/* ===== SCROLLBAR (chat messages) ===== */
.chat-preview::-webkit-scrollbar { width: 5px; }
.chat-preview::-webkit-scrollbar-track { background: transparent; }
.chat-preview::-webkit-scrollbar-thumb { background: rgba(0, 0, 0, 0.1); border-radius: 10px; }

/* ===== SKELETON LOADER ===== */
.skeleton {
    background: linear-gradient(90deg, rgba(0,0,0,0.06) 25%, rgba(0,0,0,0.03) 50%, rgba(0,0,0,0.06) 75%);
    background-size: 200% 100%;
    animation: skeletonShimmer 1.5s ease-in-out infinite;
    border-radius: var(--radius-sm);
}
@keyframes skeletonShimmer {
    0% { background-position: 200% 0; }
    100% { background-position: -200% 0; }
}

/* ===== MOBILE UX ===== */
@media (max-width: 992px) {
    body { padding: 6px; }
    .container-fluid { max-width: 100%; }
    .row { --bs-gutter-x: 0.5rem; }
    .cv-filter-row { grid-template-columns: minmax(0, 1fr) auto; }
    #usuarioPicker { grid-column: 1 / -1; }
    #panelLista, #panelChat { padding-left: 0; padding-right: 0; }
    body:not(.show-chat) #panelChat { display: none; }
    body.show-chat #panelLista { display: none; }
    body.show-chat #panelChat { display: block; }
    .card-header { padding: 12px 14px; }
    body.show-chat { overflow: hidden; }
    #panelChat .card.h-100, #panelLista .card.h-100 { height: calc(var(--vvh) - 12px) !important; }
    .lista-chats { height: calc(var(--vvh) - 200px); }
    #chatContent { display: flex; flex-direction: column; min-height: 0; }
    #mensajesChat { flex: 1 1 auto; min-height: 0; overflow-y: auto; }
    .chat-preview { height: auto; max-height: none; padding: 10px !important; overflow-y: auto; }
    .input-operador { padding: 10px; padding-bottom: calc(10px + env(safe-area-inset-bottom)); border-radius: 0 0 var(--radius-xl) var(--radius-xl); }
    .media-buttons { flex-wrap: wrap; }
    .media-buttons .btn { flex: 1 1 auto; min-width: 100px; }
    .mensaje { max-width: 88%; font-size: 13px; padding: 5px 9px; border-radius: 14px; }
    .mensaje-con-avatar { gap: 4px; }
    .mensaje-con-avatar .avatar-iniciales,
    .mensaje-con-avatar .avatar-operador,
    .mensaje-con-avatar .avatar-bot,
    .mensaje-con-avatar img[style*="border-radius"] { width: 24px !important; height: 24px !important; min-width: 24px !important; font-size: 10px !important; }
    .chat-preview { padding: 8px !important; }
    #btnVolverLista { display: none; }
    body.show-chat #btnVolverLista { display: inline-flex !important; }
    .card { border-radius: var(--radius-lg); }
    .card-header { border-radius: var(--radius-lg) var(--radius-lg) 0 0 !important; }
}

/* ===== AGENDA ===== */
.agenda-iframe {
    width: 100%;
    height: min(80vh, 760px);
    border: 0;
    border-radius: var(--radius-md);
    background: #fff;
}
@media (max-width: 992px) {
    .agenda-iframe { height: calc(var(--vvh) - 200px); }
}

/* ===== FORM CONTROLS ===== */
.form-control, .form-select {
    border-radius: var(--radius-sm);
    border: 1px solid rgba(255, 255, 255, 0.56);
    font-size: 13px;
    background-color: rgba(255, 255, 255, 0.66);
    color: var(--text);
    backdrop-filter: blur(14px);
    -webkit-backdrop-filter: blur(14px);
}
.form-control:focus, .form-select:focus {
    border-color: var(--accent-light);
    box-shadow: 0 0 0 3px rgba(124, 58, 237, 0.08);
}